Our Commitment to Landlords
When you become one of our landlords at Ian McNamee & Partners, we will give you a service guarantee. In this we commit to you in writing the customer service standards that you can expect from us, and you receive a signed certificate outlining all of these. All of our property management staff are committed and dedicated to provide the highest level of service to you.
When most other agents may give you a promise or commitment on a hand shake, we have the strength to back up our commitment specifically to you in writing and guarantee our service as well! We know we will give you the best service possible.
The most qualified property managers and our dedication to ongoing training
To provide the best available service to our clients and to maintain our unsurpassed reputation within the residential property management profession. Staff training and development is the most important key to keeping our team at the highest standard of professionalism and expertise in industry knowledge.
We will not employ anyone in the Property Management Team, including support staff, who doesn’t have formal qualifications in property management (or is not prepared to undertake it). Giving you the peace of mind that your property is being managed by a qualified individual who has been trained by industry experts and is knowledgeable in the legislation governing residential tenancies. A poorly managed property can cost you significantly.
We are committed to ongoing training of all our staff, who are given the most cutting edge training in the country on a regular basis, including attending interstate seminars to make sure we are truly the best in our field. We are always working with Leading Property Managers of Australia to improve the quality of Property Managers.
Our dedication and commitment to training is reflected in the exceptional and professional service we provide our clients everyday.